As a well-established small business we pride ourselves on our customer service and ability to adapt to challenging new situations – after all solving problems is what we do!

So it appears that we are presently navigating unchartered territory and are facing unprecedented challenges throughout all walks of life. It is with this in mind that we seek to inform all customers old and new, of our business continuity plans for the coming months.

The present situation surrounding the Corona Virus presents a challenge to us all, so there will be no doubt that this situation necessitates adaptation to the way we work. This has led to us at Ace Computers having to decide on solutions that provide a way to work that is primarily ‘safe’ so that we can still service our customer’s needs.

• We are currently operating with reduced hours. We are open from 10am until 4pm Monday to Friday until further notice. If you require assistance outside of these hours we are available via Facebook or via email at support@ace-computers.co.uk.
• We have already instigated a regime to disinfect common ‘contact points’ like door handles and the PIN pad of the card machine for example… as long as the shop remains open to the public we will do all we can to try and prevent potential spread of the virus.
• We will also be ‘sanitising’ all devices booked in for repair at both booking in and out points so as to prevent potential viral spread.

• If you find yourself, or have loved ones that fall within the bracket of self-isolation then we can still help!
• We can arrange to deliver to & collect from your location, at pre-arranged times - returning devices when any works are completed – all while maintaining ‘no contact’ and recommended safe distances.
• Goods and services can be paid for over the phone or via bank transfer so that we can then deliver anything from ink cartridges and printing supplies to fully built, configured Gaming PC’s and laptops so that you might relieve any boredom as a result of isolation!

• If you are a business and want to provide work at home facilities we can setup solutions to provide that too!

In the event that there is a forced shutdown of the shop, we will endeavour to continue to work ‘behind closed doors’ for as long as is possible so contact via email, phone & social media channels should all be responded to as normal even if we can no longer open our doors!

In the meantime we will try to continue in the best manner possible, operating from a safety first mind-set.

We hope that you all stay well and we offer our best wishes from all at Ace Computers. Please stay safe and well.